Test Case Types

A Test Case is a series pf steps that allows testing of a specific IVR Call Flow. We can create test Case either manually or automatically.

ways of creating Test Cases which we can divide onto 3 categories:

  1. Automated - with the Cyara CX Models
  2. Assisted - with the Cyara Call Explorer
  3. Manual - with the Cyara Test Case Editor
Test Case Types :

1, Voice Test Case
2. Inbound Voice Test Case
3. Outbound Voice Test Case
4. Web Test Case
5/ Email Test Case
6. SMS Test Case
7. Creating Test Cases with Cyara Call Explorer
8. Auto-Transcription of Test Cases

Before you start creating Test Cases it is important to understand what type of Test Cases are required
Prerequisites
You need the following information to create a Test Case:
    1. The pilot number of the IVR/PBX to be tested (this is the "Called Number" in your Test Case)
    2. The call flow of the IVR application
    3. The specific use cases/scenarios to be used for testing (IVR scripts)
    4. Dummy/test accounts for the purposes of conducting the tests
    5. The responses the IVR expects in each Step
    6. A telephone, in case you need to ring the system to confirm and validate the Steps while creating the Test Case

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