IVR Testing

Alpha Numeric Bypass Recognition (It won’t allow Speech Recognition Bargain Choice ( GM / GAF / GE / Etc….) Currency ( $ /   / etc..) Date Digits ( Range of Numbers) End Call ( If No Audio Within Threshold) FAX Ignore Insert Language Optional Optional Speech  ( Either it will play or not to Play Eg : Either will play in Business Hours or After Business hours ). Optional Audio Length Time Wait for Hanger Wildcard

A Test Case is a series pf steps that allows testing of a specific IVR Call Flow. We can create test Case either manually or automatically. ways of creating Test Cases which we can divide onto 3 categories: Automated  - with the Cyara CX Models Assisted  - with the Cyara Call Explorer Manual  - with the Cyara Test Case Editor Test Case Types : 1, Voice Test Case 2. Inbound Voice Test Case 3. Outbound Voice Test Case 4. Web Test Case 5/ Email Test Case 6. SMS Test Case 7. Creating Test Cases with Cyara Call Explorer 8. Auto-Transcription of Test Cases Before you start creating Test Cases it is important to understand what type of Test Cases are required Prerequisites You need the following information to create a Test Case:     1.  The pilot number of the IVR/PBX to be tested (this is the "Called Number" in your Test Case)     2.  The call flow of the IVR application     3.  The specific use cases/scenarios to be used for testin...

IVR:  Interactive Voice Response NLU:  Natural Language Understanding TFN:  Toll Free Number DTMF:   Dual Time Multi Frequency ANI:   Automatic Number Identification ACD:  Automatic Call Distributor TTS:  Text to Speech CLI:  Calling Line Identifier CTI:  Cloud Telephony Integration DNS ARU:  Audio Response Unit MPSR:  Multi Pass Speech Recognition PESQ:  Perceptual Evaluation of Speech Quality PSST:  Post Speech Silence Timeout AX:  Agent Experience CYARA   CYARA is a IVR Automation Testing tool   By using CYARA we can create Test Cases, Blocks, Campaigns and Execute the Test Cases. To Creation TC :  Test Cases Prepared by using Pre-Coded Prompts ( Steps ) with the help of Call Flow.. Campaign : Design the test for Execution Prompt Analyzer :  ( To verify the Text) Analyze the Prompt or Step. What is IVR System? (Interactive Voice Response ) IVR is an automated technology that allows interac...

  An SMS Test Case can be used in conjunction with an Outbound Campaign to test messaging being sent by your organization to your customer's mobile. The customer mobile numbers that you can use in your Test Cases are provided through one of our carriers. Your site administrator can provide you with a list of available numbers. To create an SMS Test Case, perform the following steps: From the Cyara Sidebar, select  Build and then click the  New Test Case  menu item. Select the  Channel  from the drop-down list. Choose the  SMS  option. A screen as shown below is displayed: Enter a unique name for the Test Case in the  Name  field. Browse and select the  Folder Path  where the Test Case should be stored. Enter a description of the Test Case in the  Description  field. Enter the  Customer Mobile Number . A list of mobile numbers provisioned to your account will be provided to you upon request. Note that this field c...